eSSENTIAL Accessibility

ADA Demand Letter Guidebook

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Opening Statement When people think about accessibility, they tend to think about ramps, rails, and other concrete ways to improve access to a space. What most don't consider is the online world. The internet is meant to be universal – a place where everyone, regardless of background, location, or ability, can go to access information. Unfortunately, that's not always the case. As websites and apps become increasingly sophisticated, people living with disabilities are becoming proportionally disconnected. So much of life happens online today – from shopping to banking, even job applications – and the majority of websites aren't built for people living with vision, hearing, or mobility impairments, meaning they're cut off from the services most take for granted. And that's a huge problem, both morally and legally. Nearly 1 in 5 Americans have a disability, yet, according to AbilityNet, fewer than 10% of websites are accessible. 2 | essentialaccessibility.com

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